Report An Outage FAQ
My Power Is Off What Should I Do
First, check your home's breaker panel and any outdoor disconnects to make sure the outage is not due to a tripped breaker in your fuse box panel.
Next, call or look to see if your neighbors' power is off. This will help you determine if the problem exists inside your home or on Flint lines. Please note that there are situations where power is fed to your home by different lines than your neighbor depending upon where you are located. Keep in mind ... For the safety of our repair crews, Flint Energies will halt efforts to restore electric service when winds reach 35 miles per hour.
What Information Do I Need To Have Ready Before I Call
Call 1-888-354-6836 to report a power outage. This is an automated line, so listen carefully and follow the voice prompts and be prepared to enter either the telephone number at the outage location or the account number from your Flint Energy bill.
Who Do I Call to Report My Outage
If you determine the problem is outside your home, call Flint. Our system operators monitor our distribution system, take your trouble calls, and dispatch service personnel 24 hours a day, seven days a week. We can process your call quicker if you call our automated outage line at 1-888-354-6836.
Calling 1-888-354-6836 to report a power outage is the fastest, most accurate way to report your outage, because a ticket with all the pertinent customer and system data is printed within seconds in our 24-hour system operations center. Employees in this center dispatch crews to your area to restore power.
How Do I Report a Security Light or Street Light Power Outage
To report these type of outages, simply click here and complete the online form. A customer service representative will initiate a service order and a crew will be dispatched to repair the problem during normal business hours Monday through Friday.
Why is An Automated Outage Line Faster Than Talking to a Live Person
We encourage customers to use 1-888-354-6836 whenever they have an outage, but expecially during widespread outages. On an average day Flint takes nearly 2,000 calls, with 25 member services representatives available to answer those calls. During a widespread outage more than 10,000 customers can call to report an outage at once.
This automated system can take many more calls than our employees, and the best part is you will never experience a busy signal using the automated line. Also, an outage ticket with all the pertinent customer and electric distribution system data needed to restore your power is printed within seconds in our 24-hour system operations center.
Do I Need To Call More Than Once
Call any time you have a power outage. We are here to serve you. Once you report the outage, try not to call Flint or the automated outage line again unless you have an emergency. Be assured that our crews are doing everything possible to restore your power as soon as possible. Unneccessary calls prevent those who have not reported their outage from getting through or generate multiple outage tickets for the same location.
How is power restored? Who Has Priority?
Click here for a diagram (pdf) on how Flint Energies restores power after a major outage. If you would like to read about our restoration plan click here. Keep in mind ... For the safety of our repair crews, Flint Energies will halt efforts to restore electric service when winds reach 35 miles per hour.